Data Deletion Policy

At Eduvgo, you have the right to have your personal data permanently deleted from our systems. This policy explains exactly what we delete, what we are legally required to retain, how to request deletion, how we handle deletion from connected third-party services, and the timeline for completion.

All Accounts

• Name, email address, phone number, and all contact information.
• Password hash and all authentication tokens and session data.
• Profile photo and any media uploaded directly to your profile.
• Account preferences, notification settings, and consent records.
• OAuth connection tokens for Google, Meta, and WhatsApp — revoked immediately on deletion.

Students (Additional)

• Full academic profile: qualifications, grades, test scores, subject preferences, and budget information.
• Saved programmes, shortlists, university comparisons, and search history.
• Agent bookings, consultation history, and all messages exchanged through our platform.
• AI Profile Evaluation history and all AI interaction logs.

Agents (Additional)

• Business profile, agency name, credentials, and bio.
• All CMS content created by you (university listings, course entries, blog posts).
• Meta Ads campaign history, ad creative assets, and CRM leads and notes.
• AI-generated videos, avatar data, voice samples, and generated images.

Important for Agents: Export your CRM leads (Leads tab → Download CSV) and download AI-generated videos before requesting deletion. Data cannot be recovered once processed.

• Financial transaction records & invoices: 7 years (statutory obligation).
• Legal dispute or investigation records: Until resolution (legal hold).
• Fraud or abuse records: Up to 5 years (platform safety).
• Anonymised, aggregated analytics: Indefinitely — no longer personal data.
• Backup copies: Deleted within 90 days (backup rotation cycle).

Method 1 — In-App Self-Service (Recommended)

1. Log in to your Eduvgo account at eduvgo.com/dashboard.
2. Navigate to: Profile → Settings → Account → Delete My Account.
3. Enter your password to confirm your identity.
4. Review what will be deleted and select "Confirm Permanent Deletion".
5. You will receive a confirmation email within 24 hours.

Method 2 — Email Request

Send an email to privacy@eduvgo.com with subject line "Account Deletion Request". Include your registered email address. We will verify your identity before processing.

Method 3 — Selective Data Deletion

• AI Avatar & Voice: Settings → AI Studio → Manage Avatar → Delete Avatar
• Meta Ads Connection: CMS → Meta Ads → Disconnect
• Specific CRM Leads: CMS → Leads → Select leads → Delete Selected
• Marketing Emails: Click "Unsubscribe" in any email, or email privacy@eduvgo.com

Eduvgo complies with Meta's Data Deletion Callback requirement for apps using the Facebook Login and Meta APIs.

For People Who Submitted a Meta Lead Form

1. Visit your Facebook account: Settings & Privacy → Settings → Apps and Websites.
2. Find "Eduvgo" in the list and select "Remove and Delete Data".
3. Facebook sends us a deletion request via our Data Deletion Callback endpoint.
4. We permanently delete all data associated with your Facebook User ID within 90 days.
5. You will receive a deletion tracking code. Check deletion status at: https://www.eduvgo.com/auth/facebook-deletion?code=[your-code]

For Agents Disconnecting Meta

When an agent disconnects their Meta account or deletes their Eduvgo account, we immediately revoke our stored Meta OAuth access token and delete all locally cached campaign data and synced lead data within 30 days.

• Meta (Facebook/Instagram): We revoke our OAuth token and delete locally synced data within 30 days. Manage Facebook data directly via Facebook Settings.
• Google: We revoke our OAuth token. We hold no retained copies. Manage your Google data via My Account → Data & Privacy.
• HeyGen: We delete your avatar project records. Contact HeyGen at support@heygen.com to confirm deletion of biometric data from their servers.
• WhatsApp Business: We revoke API access and delete lead WhatsApp numbers from the CRM.
• Anthropic (Claude API): API calls are stateless — no persistent data is stored with Anthropic.

• Acknowledgement of your request: Within 24 hours.
• Account deactivated (login disabled): Within 48 hours of identity confirmation.
• Data deleted from active databases: Within 30 days.
• Data deleted from encrypted backup snapshots: Within 90 days.
• Final deletion confirmation email sent: Upon completion.

Once your deletion request is confirmed and processed, it cannot be reversed. If you change your mind within the 30-day processing window, email privacy@eduvgo.com with subject "Cancellation of Deletion Request — [your registered email]" and your deletion reference number.

Eduvgo Privacy Team — Overseas Arena
Email: privacy@eduvgo.com
Subject: "Account Deletion Request" / "Meta Data Deletion"
Website: https://www.eduvgo.com
Acknowledgement within 24 hours  ·  Active data deletion within 30 days  ·  Backup deletion within 90 days